December 19, 2016

Senior Implementation / Project Specialist


Provide implementation, training, and support of LogiSYS software.  Services team staff are responsible for advanced aspects of application analysis, support, triage and special product functions, typically those provided for a fee.  Team members develop creative and effective ways of addressing customer concerns, escalating to management and project leads when necessary, in order to maintain a high level of customer satisfaction.  The person in this position is responsible for analyzing, defining and proposing client software problem fixes.

Essential Duties and Responsibilities

  • Provide timeline, implementation, training, and support of LogiSYS software implementations.
  • Creates Work Orders, Implementation Plans, and Project schedules.
  • Takes an active role in monitoring implementations, project queues and steps in to assist or coach when necessary.
  • Improves client references by writing and maintaining documentation.
  • Demonstrate attention to customer needs and technical quality improvements.
  • Respond to clients following problem identification; researching possible “fixes”; and guiding clients through corrective steps in advanced functions of the application.
  • Organize and facilitate client problem-solving sessions to better understand user preferences for product development and software functionality.
  • Maintain composure when responding to clients.
  • Escalate complex issues to manager when necessary.
  • Show the initiative to take on new and more complex situations and projects.
  • Provide a strong desire to learn and stay on top of technology changes and how they affect our products and processes.
  • May require occasional travel.
  • May require on call responsibilities (evenings/weekends).

Essential Skills and Abilities

  • Working knowledge of Windows technical skills: Install, troubleshoot, configure, etc.
  • Exposure to SQL database management.
  • Attention to detail and problem solving abilities.
  • Ability to learn new things quickly.
  • Excellent written and verbal communication skills, including ability to effectively communicate with internal and external customers.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Preferred Skills and Abilities

  • Exposure to scripting (perl, python)
  • Exposure to web development.

Education and/or Work Experience Requirements

  • Training, computer software technical support, and/or customer service experience.
  • High school diploma or GED required.
  • Two years of experience in training, support, and/or customer service plus two years post-secondary education;
  • or a four year degree.

Background check required.
Compensation: DOE
Logistic Systems, Inc. is an equal opportunity employer.

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