December 19, 2016

Senior Implementation / Project Specialist

SUMMARY AND OBJECTIVE:

Provide implementation, training, and support of LogiSYS software.  Services team staff are responsible for advanced aspects of application analysis, support, triage and special product functions, typically those provided for a fee.  Team members develop creative and effective ways of addressing customer concerns, escalating to management and project leads when necessary, in order to maintain a high level of customer satisfaction.  The person in this position is responsible for analyzing, defining and proposing client software problem fixes.

Essential Duties and Responsibilities

  • Provide timeline, implementation, training, and support of LogiSYS software implementations.
  • Creates Work Orders, Implementation Plans, and Project schedules.
  • Takes an active role in monitoring implementations, project queues and steps in to assist or coach when necessary.
  • Improves client references by writing and maintaining documentation.
  • Demonstrate attention to customer needs and technical quality improvements.
  • Respond to clients following problem identification; researching possible “fixes”; and guiding clients through corrective steps in advanced functions of the application.
  • Organize and facilitate client problem-solving sessions to better understand user preferences for product development and software functionality.
  • Maintain composure when responding to clients.
  • Escalate complex issues to manager when necessary.
  • Show the initiative to take on new and more complex situations and projects.
  • Provide a strong desire to learn and stay on top of technology changes and how they affect our products and processes.
  • May require occasional travel.
  • May require on call responsibilities (evenings/weekends).

Essential Skills and Abilities

  • Working knowledge of Windows technical skills: Install, troubleshoot, configure, etc.
  • Exposure to SQL database management.
  • Attention to detail and problem solving abilities.
  • Ability to learn new things quickly.
  • Excellent written and verbal communication skills, including ability to effectively communicate with internal and external customers.
  • Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
  • Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.

Preferred Skills and Abilities

  • Exposure to scripting (perl, python)
  • Exposure to web development.

Education and/or Work Experience Requirements

  • Training, computer software technical support, and/or customer service experience.
  • High school diploma or GED required.
  • Two years of experience in training, support, and/or customer service plus two years post-secondary education;
  • or a four year degree.

Background check required.
Compensation: DOE
Logistic Systems, Inc. is an equal opportunity employer.

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