Accountability
When someone needs help they count on the services of 911. When 911 needs help, they count on the LogiSYS team. Anyone working in the mission critical world of public safety understands the importance of having qualified and responsive support. To meet this very critical need, LogiSYS offers the most comprehensive implementation, training, service, and support in the industry. We provide easy access to trained experts who are available to you 24/7/365. We offer a relationship – a partnership. Working together is something our clients understand because they rely on partners and teamwork everyday.
Around the Clock Availability
We have 24/7/365 support for our CAD users. RMS support is available 7:00am to 6:00pm, Monday through Friday, Mountain Time. A toll-free telephone number is available for reporting problems and for consultation. We can also dial into client systems remotely to diagnose system problems and to implement required fixes. With an average response time of less than 15 minutes, our support is the best in the business.
Technical Support, Maintenance and System Upgrades
In addition to our unparalleled support and software, upgrades are also provided as part of our license and maintenance program. As a cooperative industry leader, LogiSYS can bring together a strong team of business partners including ESRI, Dell, IBM and Oracle to meet an agency’s needs. Our ability to work with others to create the best possible solution is unique in the public safety market and is one more reason for our clients’ success. Regardless of whether you are new to the LogiSYS family or one of our oldest members, the LogiSYS team is here for you.
Scheduled Revisions and Releases
LogiSYS uses a revision release procedure to deliver system enhancements to its clients. Currently upgrades and new system releases occur approximately twice a year. All new versions are customer-driven to ensure the system grows in functionality and stays current. Each new version is quality tested before release.
Research and Development
Research and development is an ongoing process and we are constantly looking at new technologies and finding ways to integrate them into our already state-of-the-art product line. The moment you install a LogiSYS product, you will continue to be on the leading edge of public safety software technology.